No, learner drivers are not permitted to drive our vehicles at any time.

Yes, but certain criteria must be met please contact our office for details.

All vehicles are photographed on collection and returned and are stored in your rental agreement. We encourage our customers also to photograph their vehicle on both arrival and departure also. On collection the rental agreement and condition report will be emailed to you.

All our vehicles are insured. We offer a variety of options to reduce liability please click this link to select your preferred vehicle and what options are available in terms of liability and reduction. BOOK NOW

All insurers and their policies are different. Andy’s Auto Rentals can’t guarantee that your personal insurer will cover our rental vehicles in an accident. We suggest that you read your policy details or contact your insurance provider. If you cannot ascertain whether you are covered, we suggest that you reduce the liability.

If you need to return a vehicle late we give a one hour grace period then we charge an hourly rate for 3 hours then a full days payment is required. Please advise us immediately when you know you will be running late. This will enable us to organize an alternate vehicle for the next renter and avoid disruption to their schedule.

This information will be shown on your quote or reservation as some vehicles will differ. Please contact our staff if you have any further questions regarding kilometre allowances for specific vehicles.

You can use another person’s credit card for the payment if they are prepared to become the main hirer of the vehicle, hold a valid current credit card and be present on arrival. Should the card holder not be able to attend the collection of the vehicle, they may be asked to come in prior to the booking date and pre-sign the agreement. Please speak to our Staff for further information regarding this. You will then be added to the contract as an additional driver.

Depending on which liability option is taken and the age of the driver and what vehicle is being hired as to what amount is needed, to be debited on the customer’s credit card. This amount we be debited from the credit card and refunded back to the customers card 7 days after the return of the vehicle pending and charges outstanding charges if any. Once the refund has been processed an invoice will be emailed to the customer. Please note the refund may not appear immediately in your account as bank processing time differs from bank to bank. In most cases refunds are visible in your account within 2 business days from when the refund was processed security bond is required in the way of a pre-authorization to your credit card that is used as a form of protection whilst you are renting a vehicle. Please note that it is your bank that will hold the pre-authorisation and not Andy’s. In most cases, a pre-authorisation is released by your bank within 7 business days.

Our rental rates are subject to availability and demand and do change regularly. We quote rates based on availability at the time of the quote. Once a reservation has been made we can confirm all fees and charges.

Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact us to advise duration of the extension required and to arrange payment. The extension is subject to vehicle availability and extra payment being received.

Confirmed reservations can be altered however they are subject to availability. It may be necessary to alter the cost of the rental if dates, length of hire and/or vehicle category are amended. We may need to cancel the existing reservation and re-quote.

Yes you may request a quote and check availability without making a reservation online or over the phone. You can have the quote emailed to you or you can proceed to making a reservation at that point if you desire.

The credit card holder (Primary Hirer) is listed on the contract free of charge. Additional drivers can be added to the contract for a small daily fee. Additional drivers must present their licence so they can be added to the contract. Warning – All drivers of the hire vehicle must be noted on the contract, otherwise the insurance can be voided.

Brisbane Domestic Airport collection and drop off, Click Here.

Brisbane International Airport collection and drop off, Click Here.

Gold Coast Airport collection and drop off, Click Here.

For all toll information please see our tolls page.

We ask all customers to return fuel to the original starting level at commencement of hire. If the fuel level is not the same as pick up level a refuelling charge will apply. Fuel usage options are available, please ask our friendly staff at the time of rental.